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Return Policy

Refund/Return Policy:

Original sales receipt must accompany returns and exchanges.

We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion, after 30 calendar days, we will offer an exchange, refund or store credit only.

 

You must contact customer support at support@beyondnutrition.ca. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • item must have original seals
  • must not be a special order or a custom order
  • item label must be in unaltered condition

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately at support@beyondnutrition.ca. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund back to the original form of payment.

Refunds are contingent upon inspection of item(s) once we receive them.

You must contact us within 30 days of purchase if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us will not be refunded. Customer is responsible for all shipping costs if seller is not at fault.

Beyond Nutrition 100% Money Back Guarantee

We guarantee all products to be free of any defects. If any of your products show signs of any defects, please contact customer support immediately at support@beyondnutrition.ca. You will be eligible for a full refund of your product purchase price once we have received and inspected the item.

Customer is responsible for shipping of returns. We are not responsible for any lost return shipments and recommend using the available tracking services from the carrier.